Frequently Asked Questions (FAQs)

If you have questions about your loan with RANLife Home Loans and would like to speak to someone, please give us a call at (877) 845-2854. Our team members are available Monday – Friday 8:00 am – 9:00 pm ET and Saturday 8:00 am – 12:00 pm ET to help you.


Requesting Written Material

Q: How do I request a Verification of Mortgage (VOM)?

Send a written request, signed by all borrower(s), via US mail, Email, or fax: Mail: RANLife Home Loans 500 S Broad St, Suite 100A Meriden, CT 06450 Email: [email protected] Fax: (888) 214-4255

Q: How do I request a payoff statement?

Mortgage payoff – what you need to know

Thinking of selling or refinancing your home? This means that you’ll need to find out your current mortgage payoff—this is the amount of cash you will need to satisfy the terms of your mortgage loan.

Below you’ll find what you need to know to get your payoff quote as well as the options that you have for paying off your loan.

Requesting a payoff quote on the customer website, third party portal, mail, or by phone

Customer Website: The easiest and fastest way to request a payoff quote is through our customer website. Under the Loan Information section you will find a payoff request option that will take you to our payoff request form. Simply, fill in the information on the form and we will send you your payoff quote.

Third-Party Requests: Submit your request electronically via our third-party portal, which can be found at the bottom of the customer website https://RANLife.servicingdivision.com

Phone: 877-845-2854

A payoff statement will be emailed or mailed within 7 business days or less of receipt of your request.