Frequently Asked Questions (FAQs)
If you have questions about your loan with RANLife Home Loans and would like to speak to someone, please give us a call at (877) 845-2854. Our team members are available Monday – Friday 8:00 am – 9:00 pm ET and Saturday 8:00 am – 12:00 pm ET to help you.
Servicing and Payment Contact Information
General Frequently Asked Questions
Requesting Written Material
Q: How do I request a Verification of Mortgage (VOM)?
Q: How do I request a payoff statement?
Mortgage
payoff – what you need to know
Thinking of
selling or refinancing your home? This means that you’ll need to find out your
current mortgage payoff—this is the amount of cash you will need to satisfy the
terms of your mortgage loan.
Below you’ll
find what you need to know to get your payoff quote as well as the options that
you have for paying off your loan.
Requesting a payoff quote on the
customer website, third party portal, mail, or by phone
Customer Website: The easiest and fastest way to
request a payoff quote is through our customer website. Under the Loan
Information section you will find a payoff request option that will take you to
our payoff request form. Simply, fill in the information on the form and we
will send you your payoff quote.
Third-Party Requests: Submit your request electronically via our third-party portal, which can be found at the bottom of the customer website https://RANLife.servicingdivision.com
Phone: 877-845-2854
A payoff statement will be emailed or mailed within 7 business
days or less of receipt of your request.