Frequently Asked Questions (FAQs)

If you have questions about your loan with RANLife Home Loans and would like to speak to someone, please give us a call at (877) 845-2854. Our team members are available Monday – Friday 8:00 am – 9:00 pm ET and Saturday 8:00 am – 12:00 pm ET to help you.


Scam Warning

WARNING: We have been made aware that there is an ongoing scam whereby individuals pretending to represent mortgage companies are contacting people asking for loan details and payment via the ‘wiring’ of funds over the phone. Please be aware that our Representatives will never ask borrowers to wire funds to a specific bank account or individual. Questions may be directed to our Customer Care Representatives at (877) 845-2854 .

RANLife Home Loans is alerting customers of phone scams and offers these tips to keep account information secure:

RANLife Home Loans will not call a customer for payment if his or her account is in good standing.

RANLife Home Loans does not request payments via ‘wiring’ of funds.

Customers who have any questions about a call for a payment are urged to contact RANLife Home Loans by calling (877) 845-2854 .

Tips to avoid phone scams:

NEVER give out personal information, debit/credit card numbers, or wire money as a result of an unexpected or unsolicited call if you cannot validate the caller’s authenticity.

RANLife Home Loans provides many options for payment; be suspicious if the caller is REQUIRING the use of wiring funds.

Ask the caller for details about his or her name, phone number, company, etc. Your questions may scare them away. If not, document what they tell you, including the date and time you speak with them, caller ID number and anything else that may aid in a possible criminal investigation. Contact your local authorities and RANLife Home Loans Customer Care Department at (877) 845-2854 to report theft or attempted theft due to scams.

Beware if a caller exhibits irritation, unease, or anger when you question their authority. Notice if their emotion intensifies when you ask to speak with their manager, for their phone number, or to call back later.

Know how to access your monthly bill easily. You can access your account online through our portal service at any time at RANLife.servicingdivision.com.

Scammers may use some of the following techniques to attempt to obtain funds or personal information from you. Safeguard yourself against potential scams by being aware of the following techniques:

  • Pressure to send money as fast as possible/by a set deadline
  • Threatened with law enforcement action
  • Asked to send funds through wire transfer services
  • Told to purchase gift cards and provide codes as a form of payment
  • Being instructed to not trust your servicer
  • The caller exhibits irritation, unease, or anger when you question their authority. Notice if their emotion intensifies when you ask to speak with their manager, for their phone number, or to call back later.